We would like to announce details of our new process for existing customers seeking support or assistance with any aspect of the web site and online services we provide.
New requests for support can be sent directly to our Helpdesk by:
• Email to
helpdesk@internetgeeks.co.uk
• Web Site via
http://helpdesk.internetgeeks.co.uk
• Telephone via 01603 761274
Any new requests received will automatically be logged and then activity to review and prioritise the request will be initiated. Once the request has been assessed, appropriate activity to address the request will be scheduled and you will be advised in advance of any cost implications.
We believe the new support process will improve our helpdesk and support service and offer our existing customers a number of benefits:
• Support requests are immediately received by our Helpdesk team
• Support requests can be tracked online to resolution via our dedicated Helpdesk web site (
http://helpdesk.internetgeeks.co.uk). Each customer has their own unique login and can see any requests they have raised as well as any other requests created from other users within the same company.
• Comments and updates on the progress towards resolution are quickly and easily shared using the Helpdesk web site. You will also receive email notification as comments or status updates are added.
• Details of any planned maintenance or unplanned service issues will be posted on the Helpdesk web site.
Our helpdesk function is available during normal UK working days between 9.00am and 6.00pm.