The challenge with ServiceTick was to create an innovative, unique product to let organisations immediately know how all their customers feel about the experience of dealing with them all of the time.
The ServiceTick solution has been successfully used with some of the UK's leading brands including Norwich Union, the RAC, Standard Life and Diageo.
Key benefits have been to improve customer service, increase new business sales, raise acquisition levels and existing customer retention rates.
ServiceTick can be quickly integrated into an organisations processes for servicing online and call centre business and will quickly return valuable insight.
Organisations using ServiceTick have been delighted with the results.
"We chose ServiceTick as our partner ...because of their ability to deliver real-time feedback across our survey on both quantitative and qualitative feedback. The flexibility and ability to view different analysis' of our responses on the ServiceTick console has been impressive and helped simplify our evaluation of this project. Their product looks great and the customer service is excellent. ”
Ann Mickle, Corporate Relations Manager, Diageo
ServiceTick offers one of the most cost effective and immediate methods of obtaining real-time insight from web and call centre customers.
To achieve this, ServiceTick integrates directly with an organisation's e-commerce and telephony systems using web services and will automatically gather customer feedback in response to business transactions.
The ServiceTick solution can process thousands of items of customer feedback a day to deliver real-time analysis and insight back into an organisation via access to a secure, web-based service console.
We have built all aspects of the ServiceTick product to date and continue to provide technical development, support and hosting for the product on a day-to-day. The technical solution is currently "patent pending".
Find out more about by visiting: www.servicetick.com